Service Support - SHANGHAI QIFAN CABLE CO.LTD.

service system

Our company adheres to the business philosophy of "survive by quality, develop by credit" and the service concept of "customer first, honest service", in order to make Qifan cable customers feel at ease to use our products, our company and its distributors make the following commitments about Quality and service:

Quality Assurance

Technical Support

Warranty Period

Communication Services

On-Site Service

1.Quality Assurance:

We promise to organize production in strict accordance with relevant standards, ensure that the products meet the requirements of customer bidding documents and contracts, and conduct strict testing to ensure that all performances meet the corresponding standards and customer requirements before leaving the factory, the company will provide factory inspection reports;

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2.Technical Support:

After customers purchase our products, our company will provide relevant technical support for free to help customers solve problems during product installation and use;

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3.Warranty Period:

The company's product warranty period is one year. Under the condition of correct installation and use by the customer, if there is a problem with the product quality during the warranty period, the company provides customers with "three guarantees" services of repair, replacement and return;

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4.Communication Services:

Timely reply to customers' calls and letters, warmly welcome customers to visit, free of charge to provide customers with product selection and related technical consulting services;

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5.On-Site Service:

If our company's products have quality problems during the customer's use, if it is in the same city, the service personnel will arrive at the scene within 5 hours; in other places, the service personnel will arrive at the scene within 30 hours in an emergency. arrived at the scene within 72 hours for generall problems; dealt with it in time according to the situation on the spot.

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After-sales service

01.

The company implements a 24-hour after-sales service system, that is, after receiving a notification from the user to provide after-sales service, our company's marketing service personnel will arrive at the designated location within 24 hours to provide services.

02.

The damage, quality problems and shortages of the products before the delivery shall be borne by our company.

03.

During the quality assurance period (within one year after product acceptance), the quality problems that exist or occur, confirmed by both parties, are indeed the responsibility of our company, and our company is responsible for properly handling them, and promises to provide services within 24 hours. The reasonable expenses shall be borne by our company.

04.

After both parties confirm that the quality problem caused by the responsibility of the user, our company will also actively assist in solving it, and strive to meet the reasonable requirements of the user.

05.

If product specifications, models, and quantities have changed due to changes in user’s design, our company will respond positively to the needs of users and strive to meet user requirements; if the products ordered by users exceed actual needs or the original ordered products cannot be used due to design changes, our company will actively cooperate with users to do a good job in the aftermath to reduce the burden on users.

06.

In the process of installation and use, if users need to provide technical guidance, our company will promptly provide free consulting services by professionals to meet user requirements.

07.

The enterprise establishes user files, visits users on a regular basis, communicates with users in writing and by telephone, seeks opinions and suggestions from users, conducts statistics and analysis on suggestions and quality problems from users, continuously improves enterprise management, and further improves product quality and marketing services Quality to meet the needs of users.